Assisting American Clients in Rapidly Delivering High Quality Ceramic Coffee Cup

Project Background: Tight Deadlines and Growing Challenges

This order involved 24,000 pcs Cappuccino Coffee Cups CM230-02A View Product for a U.S. client’s exhibition and market activities. Due to the scheduling of their end customers’ events, the delivery timeline was extremely tight. The order was placed in August, but the sample was only confirmed in mid-September, with additional color adjustments required. The final delivery deadline was set for early October. Facing an extremely short production cycle and strict quality requirements, our client sought our assistance to ensure smooth project execution.

Production Challenges: Complex Processes and High-Quality Requirements

1. Extremely Short Delivery Cycle: Typically, production takes 50-60 days from sample confirmation to completion. However, for this order, only about 20 days were available, far below the standard timeline.

Planning Timeline

2. Challenging Production Process: The product required a matte ceramic cup body + glossy design, making it prone to color variation, and full-wrap decal printing will further increased production difficulty.

3. Strict Color Control: Some decal colors were highly sensitive, making them prone to noticeable differences during the firing process. The client’s high precision requirements made color matching and firing exceptionally challenging.

Solutions: Efficient Collaboration and Precise Execution

To overcome these challenges, we swiftly implemented response strategies by optimizing processes and enhancing management to ensure on-time delivery.

Production Optimization and Phased Delivery

1. Adopted a phased delivery strategy, completing the first batch by early October, with the remaining products delivered within 1-2 weeks.

2. Developed a detailed production and delivery schedule, maintaining real-time communication with the client to ensure full transparency.

Efficient Color Adjustment and Precision Control

1. Implemented simultaneous color adjustment + production, allowing confirmed colors to go directly into production, reducing waiting times.

2. Employed precise color variation control, making repeated adjustments to sensitive colors to meet client expectations.

Enhanced Quality Control and Overcoming Production Challenges

1. Upon discovering quality issues in the first batch, we immediately halted production and adjusted process parameters.

2. Conducted multiple test firings, optimizing temperature, duration, and other key parameters to reduce losses and improve yield rates.

3. Enforced strict quality inspections, with each item undergoing multiple screenings to ensure only qualified products proceeded to packaging and shipping.

Results: On-Time Delivery and Earned Client Trust

Through the dedicated efforts of our entire team, we successfully delivered the first batch in early October and completed the entire order within a short period. Despite high losses due to the complex production process and increased cost pressures, we remained committed to our customer-first philosophy, ensuring high-quality, efficient delivery, which earned the client’s strong recognition.

By leveraging exceptional supply chain management and professional manufacturing expertise, we continue to focus on customer needs, delivering premium products to clients worldwide. We look forward to collaborating with more partners for mutual success and shared value!

Keywords: ceramic coffee mug

Originally published 07 Feb 2025, updated 07 Feb 2025.