FAQ

About DHPO

Q: Are you a manufacturer ?

A: Yes, DHPO is a manufacturer with one-stop service company integrating production, design and sales.

Q: What is the material of DHPO products ?

A: Our items are mainly assembled with high-quality stainless steel, ceramic materials, borosilicate glass, walnut and other materials to ensure durability and good using experience.

Q: What are your main products ?

A: We specialize in high-quality handmade coffee wares, such as french presses, pour-over coffee makers, grinders, outdoor coffee sets, etc.

Q: What certificates do you have ?

A: EEC, FDA, KC etc. We can apply the certificate according to your need.

Q: Except the black color, is there any others colors or could we customized with our own color ?

A: Yes, normally we had 7 colors available. And we can also customized base on your need.

Q: Can the product pass the food safety test ?

A: The products are in line with European and American food safety standards.

Regarding Order

Q: What's your MOQ ?

A: 100pcs for in stock items; 500pcs for not existing items.

Q: The shipping cost is high ?

A: Shipping rates are constantly changing. But we have 5-6 freight forwarders to choose from, so we can filter out the best options for you.

Q: I have other quotes that are lower prices than yours ?

A: Please understand that the price and quality are reciprocal, different product standards are not the same,so the production cost is also different, if you have a target price budget range, we can provide corresponding product solutions according to your budget.

Q: Which shipping method do you use ?

A: By sea or by air. We work with a number of freight forwarders and courier providers to provide you with the best solution.

Q: How long is your delivery time ?

A: It needs to be determined by the specific situation.

Q: What's the payment term ?

A: T/T.

After-sales service

Q: How long is the warranty period of the product ?

A: Our pour-over coffee sets come with a one-year hassle-free exchange service. If it is a product quality problem, we will provide free replacement service.

Use of Products

Q: How to use DHPO items ?

A: Our product comes with a detailed instruction manual, you can follow the steps on the instruction manual. In addition, you can find how-to videos and tutorials on our website and blog

Q: How do I clean and maintain my pour-over coffee maker ?

A: Our items are easy to clean, and it is recommended to use warm water and neutral detergent for cleaning. Regular maintenance can extend the life of the product.

Business Cooperation

Q: Can we sell DHPO products as an agent/distributor ?

A: Absolutely. We welcome business partners from all over the world. If you are interested in selling our products as an agent/distributor, please contact our commercial team for detailed cooperation information.

Q: Do you offer customized services ?

A: Yes, we offer customized service. You can customize the design, color, logo and packaging according to your needs. The MOQ of our customized items is generally 500 pcs/design, please contact our professional team for details.