Cooperation Journey with Well-known Brands

Project Background:

In April 2024, we met at the COFFEE EXPO exhibition in SCA in the United States. At the exhibition, DHPO showed off a new series of coffee utensils, attracting the attention of many visitors. The customer was planning to expand the coffee utensil product line at that time, especially looking for products with differentiated advantages. During the exhibition, the customer visited several booths but failed to find products that meet their needs. Until he passed the DHPO booth, he was deeply attracted by our innovative design and environmental protection concepts, because the customer is a well-known brand from the United States, focusing on product development of environmental protection concepts.

After the exhibition, customers will contact us actively, hoping to learn more about our products and services. Adhering to the service concept of "creating brand value for customers", we have achieved the corporate mission of helping customers succeed and practice the altruistic corporate philosophy and culture. We sincerely serve every customer and sincerely hope to help customers. We quickly arranged video conferences to gain an in-depth understanding of customers' needs. Customers said they hope to enter the coffee industry market from the product line of coffee cups and ferrousers, and look for products with obvious differentiation and environmental protection concepts. In addition, customers emphasize that their brand tone focuses on environmental protection and sustainable development, so they hope to find high-quality suppliers that can cooperate for a long time.

Product solution recommendation

Based on customer needs, we recommend our Mini Double Walled Coffee Cup CM80-01A, Mini Double Walled Coffee Cup TPA150-01A, Double Walled Coffee Cup TPA230-01A, and Eternity Ceramic French Press CPA600-02A. These products are not only uniquely designed, but also use environmentally friendly materials, perfectly in line with the customer's brand philosophy. During the video conference, customers expressed high recognition of our products and corporate culture and wanted to further test samples to confirm their intention to cooperate.

Efficiently respond to customer needs

We quickly sent samples for customer testing. The customer's internal team conducted detailed tests on our Fast Press pot and double-layer coffee cups and expressed great satisfaction with the product design and quality. Subsequently, the customer proposed a private customization requirement, hoping to print its brand logo on the product. We completed the customized samples within one week and sent them to the customer. The customer expressed great satisfaction with the LOGO effect and hoped to reach a cooperation.

Quotation and order confirmation

After receiving the customized samples, the customer requests a batch quotation. We have provided the first batch of quotation plans for 19.5 K products in total, and it was unanimously approved after internal discussions by customers. Since the customer is a well-known brand, there are certain standards and requirements for the food safety and environmental protection requirements of the product. We also provide relevant imported food safety certificates and cotton ring guarantee certificates for packaging boxes to ensure that the product complies with the US import regulations. After reviewing the relevant certificates, the customer formally confirmed the order and paid the deposit.

High-standard production and professional service ensure customer satisfaction

During the production process, we strictly implement high-standard quality control to ensure the product quality of each link. At the same time, we counter production progress to customers every week. Customers can check their order production progress online in a timely manner to ensure that customers are at a glance at the production status at any time and truly make customers feel at ease! In addition, we also provide customers with professional value-added services, thinking about where the product needs to be optimized from the perspective of market and customer sales, and communicating with customers. At the same time, we include reviewing product artwork and packaging design, helping customers optimize product descriptions, avoid possible packaging and after-sales problems, and further improving customer satisfaction.

Help customers succeed

Through this cooperation, we not only helped customers successfully expand their coffee appliance product line, but also won the trust and long-term cooperation intention of customers through professional service and efficient communication. The customer added orders shortly after the first batch of orders, which fully demonstrated his recognition of our products and services.

During the order communication process, we always maintain the service concept of creating brand value for customers, practice the altruistic corporate philosophy and culture, and truly make good products and complete delivery for customers, and truly hope to help customers succeed.