Serving Customers Well Has Always Been Our Original Intention

It all started with an inquiry from a Belgian startup online store owner. Wout learned about our products through our website, especially our Aurora TeaPot TPA600-06A. He wanted to establish a home brand and provide high-quality products to customers in the local market, and wanted to start with teapots.

After understanding Wout's expectations, we invited him to a video call to show the customer our corporate philosophy and real samples. He expressed high appreciation for our products. Because Wout is a start-up brand, we want to test the market with a small batch. But at that time, the product he was interested in was out of stock, so we recommended the Climber Tea Pot TPA600-03A for the customer to consider. However, he finally expressed a special liking for the original teapot and wanted to match it with two tea cups. After communication, we learned that his demand was relatively small and required a customized logo and color box. So, we suggested that him increase the quantity. Normally, the minimum order quantity is at least 500 sets, but considering that he is just starting out, and our mission is to create the customer's brand value and consider the customer's business as our own business, through communication and consultation with the team, we finally provided him with a product solution of 300 sets, and Wout also gladly accepted it.

After placing the order, Wout also asked us whether we could help produce the pictures needed for its official website. Although this service is not included in our regular services and usually requires an additional charge, after team communication, we decided to provide this service to customers free of charge as a value-added service, and completed the production of the pictures according to the customer's requirements. We firmly believe that supporting customers is not only a help to them, but also an investment in the potential for future cooperation. He thanked us for our help and said excitedly: "I am really happy to work with you, you really helped me a lot!" "Choosing you is the best decision I have ever made. You not only provide such high-quality products, but also help me when I need it. I am willing to work hand in hand with you to create a great career together!"

With our joint efforts, the goods were finally delivered before the Chinese New Year. Each product was carefully cleaned by our workers to ensure that there were no quality problems before it was delivered to the customer. Seeing our strict requirements on product quality, the customer praised us and said that our service made him feel very relieved.

In the future development, we will always uphold the original intention of serving customers well, do our best to meet customers' needs, worry about customers' worries, and help customers grow. We believe that only by serving customers well can we achieve a true win-win situation and jointly create a more brilliant career. Thank you to every customer who chooses us, thank you for your trust and support. Let us move forward hand in hand and write a better chapter together!